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Class Description

ONLINE: Email Etiquette

Next Date:July 1, 202012:00 pm - 1:00 pm

ONLINE CLASS: Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.

Attendees will be able to:

  • Write clearly, creating an greater public perception of expertise;
  • Be more efficient with written communication, reducing wasted time and adding to profitability; and
  • Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.

 

TOPICS

  • Benefits of using email
  • Purpose of E-mail
  • Steps to take before writing
  • Inflection in written messages
  • Effects of instant messaging and text messaging
  • Basic E-mail Plans
  • Subject Lines
  • Paragraph Structure
  • Details
  • Summary of Problem
  • Use of CC and BCC
  • TYPING IN ALL CAPS IS YELLING!
  • Proofreading
VENUE: Online Webinar

Register Now

Details Price Qty
Online: July 01, 2020 $99.00 (USD)  


The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.

Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College