Class Description

ONLINE: Email Etiquette

Next Date:June 12, 20241:00 pm EDT - 2:30 pm EDT

Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.

Attendees will be able to:

  • Write clearly, creating an greater public perception of expertise;
  • Be more efficient with written communication, reducing wasted time and adding to profitability; and
  • Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.



  • Benefits of using email
  • Purpose of E-mail
  • Steps to take before writing
  • Inflection in written messages
  • Effects of instant messaging and text messaging
  • Basic E-mail Plans
  • Subject Lines
  • Paragraph Structure
  • Details
  • Summary of Problem
  • Use of CC and BCC
  • Proofreading


Online Format—Email Etiquette is a 90-minute interactive virtual class.

Register for this class and you will be sent ONLINE login instructions prior to the class date.
VENUE: Online

Register Now

Details Price Qty
EE: June 12, 2024 $125.00 USD  
EE: August 21, 2024 $125.00 USD  
EE: November 19, 2024 $125.00 USD  

“My team and I recently got the opportunity to spend a few hours with Rich from Improving Communications.

I can be a bit cynical when it comes to a stranger knowing what’s best for a team. Between that, and the fact that this was slated to be a social event, made me unsure of how it was going to go.

Rich knocked it out of the park. We had about 40 attendees and I think he knew us all by name by the end. He had us rooting for each other and working together in ways we’ve never been challenged. He has the ability to think on his feet and create teachable moments from even the most simple, slight opportunities.

That was the event. As for the impact, I feel that I’ve noticed an uptick in our team’s empathy and attention to each other’s needs, time, and work styles. Our leadership has been buzzing with energy and taking a more proactive, forward thinking approach to our day-to-day. It seems our few hours with Rich may have been a shakeup we needed.

Looking forward to future events. I’d encourage any organization to get to know this company. “

Working together in ways we’ve never been challenged.Dave Thompson - Senior Director of Employment & Inclusion, The Nicholas Center