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Class Description

ONLINE: Email Etiquette

Next Date:June 9, 202112:00 pm EDT - 1:30 pm EDT

ONLINE CLASS: Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.

Attendees will be able to:

  • Write clearly, creating an greater public perception of expertise;
  • Be more efficient with written communication, reducing wasted time and adding to profitability; and
  • Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.

 

TOPICS

  • Benefits of using email
  • Purpose of E-mail
  • Steps to take before writing
  • Inflection in written messages
  • Effects of instant messaging and text messaging
  • Basic E-mail Plans
  • Subject Lines
  • Paragraph Structure
  • Details
  • Summary of Problem
  • Use of CC and BCC
  • TYPING IN ALL CAPS IS YELLING!
  • Proofreading

 

Register for this class and you will be sent ONLINE login instructions prior to the class date.
VENUE: Online Webinar

Register Now

Details Price Qty
Online: June 09, 2021 $125.00 (USD)  
Online: August 10, 2021 $125.00 (USD)  
Online: October 13, 2021 $125.00 (USD)  
Online: December 09, 2021 $125.00 (USD)  


Rich Atkins was a guest speaker for The Austin Human Resource Management Association conference. Dr. Atkins’s presentation was outstanding. Our membership would request him back without a second thought. Rich was personable, fun to work with, flexible, and willing to help make our conference a success. I hope we can have him back soon!

Wendy Chance, CTSAustin Human Resource Management Association