Next Date:August 24, 202112:00 pm EDT - 1:30 pm EDT
In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.
In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
The Leadership classes have been fantastic. Nothing but rave reviews. Everyone is walking away with learning something.
Our staff loved the Improving Communications Course. They walked away learning a lot. I heard nothing but positives.Jennifer Pollaci, Director Training and Store RecruitingModell’s Sporting Goods