In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.
In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
I’m a faithful reader of your newsletter. I like it because it’s short/targeted and I always learn something new!Jamie ReskerEmployee Performance Solutions