Next Date:April 19, 202111:00 am EDT - 12:30 pm EDT
In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.
In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Rich Atkins was a guest speaker for The Austin Human Resource Management Association conference. Dr. Atkins’s presentation was outstanding. Our membership would request him back without a second thought. Rich was personable, fun to work with, flexible, and willing to help make our conference a success. I hope we can have him back soon!Wendy Chance, CTSAustin Human Resource Management Association