In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.
In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!Jenny Ravenscroft, Principal, Product ManagementSimCorp