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Class Description

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

Next Date:August 24, 202112:00 pm EDT - 1:30 pm EDT

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

SESSION Customer Service in Times of Crisis:

In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.

In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.

Attendees will be able to:

  • Focus on others to project a UB4ME, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices); and
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.
VENUE: Online

Register Now

Details Price Qty
ONLINE: August 24, 2021 $149.00 (USD)  
ONLINE: October 27, 2021 $149.00 (USD)  
ONLINE: November 30, 2021 $149.00 (USD)  


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Jennifer Pollaci, Director Training and Store RecruitingModell’s Sporting Goods