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Class Description

ONLINE: Improving Customer Service

Next Date:August 11, 202110:00 am EDT - 2:00 pm EDT

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.

The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service means increased internal and external customer satisfaction.

Attendees will be able to:

  • Focus on others to project a UB4I, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices);
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
  • Listen more intently to develop the best rapport;
  • Communicate clearly with conviction, projecting greater credibility;
  • Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
  • Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.

Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.

Register for this class and you will be sent ONLINE login instructions prior to the class date.

 

VENUE: Online

Register Now

Details Price Qty
ONLINE: August 11 $399.00 (USD)  
ONLINE: September 14 $399.00 (USD)  
ONLINE: November 10 $399.00 (USD)  


Thanks for a great program. The feedback from JSAHR has been that it was an excellent, thought-provoking program and extremely entertaining. I will definitely recommend you for other SHRM chapters! Thanks again.

Carolyn Broderick, SPHR, Programming ChairJersey Shore Association for Human Resources (JSAHR)