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Class Description

ONLINE: Improving Customer Service

Next Date:July 24, 202410:00 am EDT - 2:00 pm EDT

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.

The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service means increased internal and external customer satisfaction.

Attendees will be able to:

  • Focus on others to project a UB4I, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices);
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
  • Listen more intently to develop the best rapport;
  • Communicate clearly with conviction, projecting greater credibility;
  • Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
  • Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.

Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.

Register for this class and you will be sent ONLINE login instructions prior to the class date.

BRING THIS TRAINING SESSION TO MY ORGANIZATION >>

VENUE: Online

Register Now

Details Price Qty
ONLINE: July 24, 2024 $399.00 USD  
ONLINE: October 16, 2024 $399.00 USD  


Our drivers now practice the ideas from the presentation on Customer Service every day. Because of the thoroughness and knowledge of the material presented, it has definitely made a lasting impression on our staff. It has meant a much friendlier reputation and a higher degree of trust between our customers and drivers. It has helped to improve our relationships with the communities that we service.

Troy Pierce, Operations DirectorPierce Coach Line / www.piercecoachline.com