Making A Great First Impression

WRITTEN March 23, 2017 Author: Rich Atkins

Every time you meet a new person, whether in person or on the phone, you are checked-out and immediately evaluated. Right then and there, that person forms an opinion.

It all works the same whether it is in the work setting or in your social life, and you only get one chance. Do you know what sort of first impression you make in those first few seconds? Take a moment to examine how you present yourself to others, and understand how they perceive you.

Often, when we think about first impressions, it is related to a job interview or even a first date. But they are also a big factor for someone in sales, as well as customer service. The first person a customer speaks to sets the tone for their entire customer experience. Be aware that it is not only a perception of you, but it is also a perception of your company.

This is a great opportunity to take inventory of strengths and areas for improvement. From these points, you can set meaningful goals for ways to improve.

An impression is a shortcut used to categorize people.

  • Look the part. Dress well.
  • Be positive and enthusiastic.
  • Speak in a clear and confident manner.
  • Stand tall.
  • Smile.
  • Learn others’ names.
  • NEVER complain or gossip.
  • Stay away from personal topics.
  • Listen.
  • Show gratitude.

What do you do to make the best first impression?

What will you do from now on to make a great first impression?


A first impression takes only seconds to form, and can be very difficult to change. Most importantly, that first interaction will set the tone for any opinion or relationship that may follow. Be prepared.


This information is from our Public Speaking curriculum. If you’re looking for ways to improve your communication skills, register for one of our public classes.


Photo courtesy of gianstep


Other resources to check out:


The Interview – Where First Impressions are Everything

How to make first impressions that build lasting relationships (Slideshow)

Your First Impression Counts, So Get It Right!

5 Body Language Tips for your Next Job Interview (Slideshow)

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