Human Resources Training

The most valuable asset any organization has is its people. The way people are treated and respected will determine their level of dedication and longevity in the company. Human Resources assumes the critical task of protecting the organization and its staff from harm. Get the training to protect your human capital, so that they will give back to the organization’s growth for years to come.

Strategic Human Resources: Earning a Seat At the Table

a three-hour training session for up to 20 participants
Human Resources classes NYC | Improving Communications

Human Resources has the ability to be type-cast into a role of the department that wastes the company’s money and makes it impossible to get anything done. At the same time, Human Resources can play strategically, aiming successes toward increasing the organization’s bottom line. Human resources training NYC will inspire you to examine and evaluate your role as an HR Professional in terms of: finance/financial planning, general business acumen/industry development ability, and developing metrics to measure HR’s contributions.


  • Aligning with mission, vision, values, goals
  • Improving business and organization ($)
  • Driving innovation, increasing flexibility, gaining competitive advantage
  • Recruiting, selecting, training, rewarding.

Attendees will be able to:

  • Define “strategy” and develop tactics to become a stronger business partner in the organization;
  • Quantify Human Resources initiatives in terms of data and accompanying financials;
  • Develop increased understanding of C-Suite executives and learn to speak “their” language;
  • Communicate clearly and efficiently as a C-Suite team member; and
  • Adjust HR mindset—outsourcing or delegating minutiae—and transitioning to Business Partner.

Workplace Professionalism (Harassment Learning Program)

a three-hour training session for up to 20 participants
Human Resources classes NYC | Improving Communications

Harassment occurs when someone is subjected to unwanted sexual advances, petitioned for sexual favors, or physically / verbally abused. Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment. This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.


  • Harassment Laws: The definition of sexual harassment and quid pro quo
  • Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).
  • Creating a happy work environment free from hostility and discomfort.
  • Reporting: What to do when employees witness or experience harassment.
  • Responding: How managers can identify and respond to prohibited conduct.

Attendees will be able to:

  • Identify the signs of Harassment and take steps to prevent it,
  • Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,
  • Involve the correct individuals in being made aware of the occurrence, and
  • Respond appropriately to the situation after it occurs.

This workshop is offered in two versions – management-only and staff-only.

Conducting Workplace Investigations

a four-hour training session for up to 20 participants
Workplace Investigations

After an allegation at work, you must do something, but how and where do you start? Conducting Workplace Investigations reviews the legal and practical steps in conducting an investigation. We will cover the steps in the investigation process – from choosing the investigator to preparing the essential questions, to conducting the interviews and maintaining documentation, to writing the report and finally, to informing the accused and the accuser of the results.

Attendees will be able to:

  • Follow legal and practical steps in the investigation process,
  • Choose the right investigator and prepare appropriate questions,
  • Conduct interviews and maintain documentation, and
  • Write the report and inform the appropriate parties of the results.

Behavioral Interviewing : Building a Consistent Framework and Process

a twelve-hour training session for up to 6 participants

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.

Attendees will be able to:

  • Build a consistent framework and process to ensure an unbiased candidate experience;
  • Choose job specifications and determine how success will be measured (skills);
  • Identify characteristics and qualities that will support the required skills;
  • Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
  • Review legal and appropriate interviewing etiquette/guidelines, including social media research;
  • Screen candidates, using resumes and phone interviews; and
  • Conduct successful role-play Behavioral Interviews in class.

Introduction to Gallup StrengthsFinder

a four-hour training session for up to 20 participants

For decades, the Gallup StrengthsFinder assessment has given more than 14 million people a way to discuss and develop their unique combination of skills, talents, and knowledge known as strengths. Every day, thousands of people around the world discover their strengths. Gallup research proves that people succeed when they focus on what they do best. Led by a Gallup-experienced instructor and backed by decades of research, this program will help you identify your greatest talents, pinpoint what you do best, and develop ways to use your talents for success.

Because of this program, you will be able to:

  • Gain insights into your natural talents by working with your Gallup Strengths Signature Themes Report and Strengths Insight Report.
  • Fully understand how strengths develop.
  • Learn how to harness your talents and strengths for greater personal productivity and engagement.
  • Acquire tools and insights to help you use your natural talents to fulfill your goals and achieve your greatest potential.

This learning session requires a pre-read and online assessment at least one week prior to the program. More information will be provided upon enrollment.

Human Resources Management Essentials

a twelve-hour training session for up to 20 participants

This seminar is ideal for those who are just starting out in the HR profession, perform HR duties, or are looking for an effective way to boost their employee-management skills. Recently updated content reflects changes in legislation and provides an overview of HR roles and responsibilities, giving participants critical knowledge to help reduce costs, avoid potential lawsuits, and improve their ability to handle challenging HR issues. Session 1 – Essentials Of HR (4 hours)

  • Growing Responsibilities of HR
  • HR Law

Session 2 – Human Capital (4 hours)

  • Hiring, Recruiting, Interviewing, Offering, Onboarding
  • Performance Management
  • Training On or Without a Budget
  • Termination

Session 3 – Dollars & Sense of HR / Employee Relations (4 hours)

  • Employee Engagement
  • Total Rewards
  • Safety & Compliance

Attendees will be able to:

  • Build a solid foundation in human resource management;
  • Understand and apply key pieces of federal legislation;
  • Understand the role of the EEOC and its investigatory process;
  • Improve employee recruitment and selection process to help avoid legal pitfalls;
  • Communicate base pay, incentive compensation, and benefits information to staff at all levels;
  • Gain knowledge of employee orientation, onboarding, and training & development; and
  • Learn the process, methods, and purpose of performance appraisals.

Diversity – Building a Thriving Business Environment

an eight-hour training session for up to 20 participants

This session will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself. You will be able to learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.

Part I – Broadening the View Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.

Part II – Fair Standards Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.

Part III – Organizational Unity Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.

Attendees will be able to:

  • Discover new ways to “see things differently;”
  • Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
  • Define Diversity and uncover ways in which it is significantly useful in an organization;
  • Develop Diversity best practices (rooted in honor and law) for planning, problem solving, and decision-making);
  • Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
  • Understand and communicate value to staff.

The MEDIA TERRORISM Effect on Diversity

a three-hour training session for up to 20 participants
Media Terrorism and Diversity

to think for themselves. As a result of media influence, employees have an increased sense of world danger, unrest, and an overall fear that the worst is going to happen. Taken to the Diversity front, it skews the views of its consumer, creating unconscious bias and furthering the potential for isolation and distrust of others.

Most organizations will have Diversity problems when:

  • Media generates fear / takes away personal ability to think;
  • Media emotionalism and hysteria are the norm, not the exception;
  • Personal attention is made to jump from one topic to the next;
  • Other people’s tragedy (“Reality TV,” celebrity trials, real events) is entertainment;
  • “Well informed” means knowing about the world’s dangers and deaths;
  • Headline lies and fraudulent photos are used to get attention;
  • Informality and lack of respect for the audience is the rule;
  • Predictions, reactions, hearsay, and commentary are taken as fact and newsworthy;
  • Anyone who witnessed an event is worthy of media attention; and
  • Statements to the media are misinterpreted and mischaracterized with impunity.

This seminar examines these catalysts for Diversity problems and offers strategic organizational leaders an opportunity to generate company-wide awareness of the MEDIA TERRORISM phenomenon. During the session, a historical perspective on media techniques for generating fear and taking away peoples’ abilities to think for themselves is presented, as well as methods for being less susceptible to its tactics. Attendees will be able to:

  • Understand MEDIA TERRORISM as a significant contributor to Diversity problems in organizations and society;
  • Examine and evaluate the harmful effects of MEDIA TERRORISM on a diverse workforce;
  • Discover and use solutions, including a company-wide awareness program, to promote increased understanding and harmony among diverse groups, overcoming the negativity of MEDIA TERRORISM.

Résumé Writing, Networking, & Interviewing Workshop

an eight-hour training session for up to 20 participants

It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé. Your résumé will win—or lose—an interview for you. If it makes you stand out from the crowd, then it is successful. If you are perceived as “just like everybody else,” then it’s time to revise and improve the document that represents you on paper.


  • Résumé Preparation
  • Résumé Formatting
  • Cover Letter
  • Principles of Networking
  • Mock Interviews

Attendees will be able to:

  • Create a complete and correct résumé, a marketing tool to attract attention, generate interest, describe accomplishments, and invite contact.
  • Discover, address, and improve self-marketing messages to provide prospective employers with a systematic assessment of skills related to their specific work objectives.
  • Examine work-related skills and be more able to increase personal alignment with organizational mission and goals.

One-on-one Résumé Building & Review sessions are also available.

Train The Trainer

a sixteen-hour training session for up to 10 participants

This training gets participants to organize ideas and communicate clearly. This session enables trainers (faculty, presenters) to be more concise and communicate with conviction. Participants will be able to run more productive sessions, increase performance satisfaction, and open a dialogue with the audience. For professionals who must meet the needs of an audience, these areas of development are vital. Improved communications means increased internal and external customer satisfaction.

Attendees will be able to:

  • Gain a new “outside perspective” and methods to ensure better, more exciting sessions for attendees, avoiding overuse of uninteresting (traditional) presentation means;
  • Learn true empathy for the attendees, placing their interests first to ensure engagement and interest;
  • Spark dialogue between speakers and audience and so that a genuine exchange of ideas will take place; and
  • Focus on practical and universal application of ideas, while balancing company-specific information, helping to better address a diverse audience.

One-on-one Résumé Building & Review sessions are also available.

Executive Coaching and 360-degree Assessment

Improving Communications now provides executive coaching and assessment services. We use 360-assessments to benchmark and identify opportunities to improve executive self-awareness and performance. One-on-one coaching sessions will then assist the executive to develop and execute a plan to address areas of performance opportunity.

The purpose of the 360-degree feedback is to assist each individual to understand their strengths and weaknesses and to contribute insights into aspects of their work needing professional development.

A 360degree feedback (also known as multi-rater feedback is a process through which feedback from an employee’s subordinates, colleagues, and supervisor(s), as well as a self-evaluation by the employee themselves is gathered.

I am so impressed with your presentation skills. Please use me for any references. I’m more than happy to sing your praises!

Barbara Ann Dillon, Director of Human Resources & AdministrationLong Island Power Authority