An internal customer is someone you interact with in the organization as a regular part of your job. They can be external to the company, but may or may not purchase your product.
Most often this term refers to a person who works within the company, such as general employees and managers.
Someone you depend on, or who depends on you to complete tasks.
What is Internal Customer Service? You are valuable and so are your coworkers. You all deserve to be in a positive work environment, where people are treated with respect. If you’re in a rut, don’t “move in and decorate!” It’s time for change—to move yourself and your organization forward.
Most people recognize and understand who/what an external customer is. But what can you do to show your internal customers that you value them just as much as your external customers?
Take ACTION by creating a list of Internal Customer Service Guidelines for your organization. Be specific about individual as well as corporate responsibility to improve Internal Customer Service. Be sure that your Guidelines reflect your overall Customer Service Values.
What this means is that if you treat your Internal Customers just as well as your External Customers, you will get the best from them. Here are some positive Internal Customer Service practices:
Remember these management principles when you are evaluating your Internal Customer Service policies:
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