Leadership Training

Effectively moving people from one place to another, that is leadership.

Some leaders push. Others pull. The really good ones motivate the people they lead and really help them to develop a genuine enthusiasm for the task at hand and for the work overall. Leadership means inspiring a passion that is truly contagious. Develop this kind of motivation in your staff through our leadership training programs, and use it in the best way possible.

How do great leaders inspire others? There are many answers. You’ll come up with your own answers in these classes. By focusing on your skills to move others (Leadership) and take care of the details of running part or all of an organization (Management), you will develop the formula that’s right for you – a balance between taking care of people and things.

Leadership & Management Development

an eight-hour leadership training program for up to 20 participants

Our Leadership and Management Development training is designed to enhance leaders’ communication skills, making them more effective and clear communicators. Through this program, participants undergo transformation, fostering a culture of productivity and high performance within their organizations. The resulting environment encourages clarity, ownership, initiative, and ultimately, success.

In leadership training, supervisors and managers develop the leadership skills necessary to move their staff forward to the desired goal.

This session uses the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey of an individual’s productivity preferences and learning styles. The assessment identifies the individual’s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. For example, these preferences affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.

This class will provide attendees with the processes required to become more effective as leaders.

Attendees will be able to:

• Discover Learning/Productivity Style differences, making better use of team diversity;
• Coach effectively and strategically, increasing employee engagement;
• Set personal / professional goals, marking progress toward objectives;
• Inspire greater sense of ownership and ability to take initiative with customers;
• Empower staff to innovate, increasing customer satisfaction and loyalty;
• Practice and improve giving feedback with confidence and positivity;
• Create positive messages, modeling a problem-solving, can-do attitude; and
• Improve interpersonal communications, meaning an increased public perception of authority and expertise.

Coaching & Team Development Learning Program

The plan here includes two 8-hour sessions. There will be:

• Workbooks for future reference and study,
• Time for individual questions and concerns to aid in personalizing the tactics,
• Role play to see the ideas in action to help internalize the data, and
• Access to the Improving Communications trainers via phone and e-mail to resolve specific concerns as they arise so that the attendees can provide the best service.

Part 1 – Giving & Receiving Coaching

This module transforms leaders into more effective and clear communicators. Changed leaders will move the culture of the organization into a more productive and higher -performing environment that encourages clarity, ownership, initiative, and success. Here, supervisors and managers work on the people skills necessary to move their staff forward to the desired goal.

Attendees will be able to:

• Describe specific behaviors and guide employees to acceptable and effective job fulfillment;
• Understand and apply clear communication principles to managing employees and evaluating performance;
• Increase morale and collegiality through clear and open communication;
• Learn how to have the tough conversations required for success;
• Discover the emotional side of correction and ways to avoid passive-aggressive compliance;
• Use management tools to foster team accountability, responsibility, and ownership in work; and
• Develop skills and strategy for coaching others, increasing employee satisfaction/productivity while decreasing alienation, disciplinary procedures, and turnover.

Part 2 – Team Building & Alignment

This session propels attendees to find and implement new ways of communicating value to others, which will develop a praise-based workplace atmosphere, motivating leaders and staff alike. Attendees group will share best practices to improve Internal Customer Service at the departmental and organizational levels.

Attendees will be able to:

• Address unique leadership challenges in working with diverse people, to gain better self-knowledge;
• Develop better relationships with each other and learn new and more effective ways to communicate and work together;
• Understand the team dynamics and use them to greatest effectiveness, improving organizational culture and results; and
• Develop greater understanding of, and response to, different communication styles.

A 16-hour Learning program, in person or virtual for up to 20 people.

BRING THIS TRAINING SESSION TO MY ORGANIZATION

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Executive Coaching and 360-degree Assessment

360–degree assessment is a process through which feedback from an employee’s subordinates, colleagues, and supervisor(s), as well as a self-evaluation by the employee themselves is gathered.

Improving Communications provides executive coaching and assessment services. We use the 360-degree assessments to benchmark and identify opportunities to improve executive self-awareness and performance. In the long run, one-on-one coaching sessions will assist the executive to develop and execute a plan to address areas of performance opportunity.

The purpose of the 360-degree feedback is to assist each individual to understand their strengths and weaknesses and to contribute insights into aspects of their work needing professional development.

BRING THIS TRAINING SESSION TO MY ORGANIZATION

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Running Effective Meetings

an eight-hour leadership training program for up to 10 participants

Making the best use of time is efficiency. All our work efforts are to increase productivity and reduce wasted time. As a result, the meetings we hold had better be important ones.

Unlike “The Boy Who Cried ‘Wolf,’” our meeting attendees learn the value of what we do. We let them know by setting the correct example. Over a short time, they realize that when we meet, it’s for a good reason. When attendees are accustomed to knowing that our meetings are held with good reason, productive, and respectful (length and content relativity), they’re happy to attend and give their best.

This training will help participants to organize ideas and communicate clearly. As facilitators, you will learn to be more concise and communicate with conviction. You will run more productive sessions, increase performance satisfaction, and open a dialogue with the audience.

Through the Improving Communications Conducting Effective Meetings class, you will:

• Gain new perspective and methods to create better, more productive sessions;
• Have a clear purpose to keep focus and engage with interest;
• Inspire facilitator-audience dialogue, ensuring a genuine exchange of ideas;
• PManage distractions and disruptions appropriately, keeping efficiency; and
• Probe for information, getting the most useful level of detail for improvement.

Using Productivity Styles to Maximize Human Capital ROI

a three-hour leadership training program for up to 20 participants

The TruTalent™ Learning & Productivity (TTL&P) survey results in a comprehensive Learning and Productivity Style (LPS) Profile useful in developing individualized solutions and concrete action plans to improve performance. Using the TTL&P for companies and teams, staff and leadership develop new ways to embrace learning as a lifelong endeavor, assess individual learning needs, respectfully advocate for learning and productivity preferences, develop self-leadership skills, and become accountable and responsible.

Attendees will be able to:

• Gain awareness of Learning & Productivity Styles as a vehicle for maximizing on-the-job performance,
• Identify and capitalize on diversity of styles (complementary and opposing), and
• Discover the TTL&P Assessment as a tool for increasing productivity.

BRING THIS TRAINING SESSION TO MY ORGANIZATION

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New Mentor Learning Program

a 6-hour leadership training program for up to 16 participants

Mentoring is a positive, supportive relationship, encouraging employees to develop to their fullest potential. A mentor can be a role model, coach, sounding board, voice of reason, counsellor and a trusted resource. Mentors care and assure their mentee that they are not alone in dealing with day-to-day challenges.

An effective mentoring program will help your best employees grow and become leaders in your company. It’s a powerful way to encourage your best talent to stay and lead. Also, it encourages all to achieve results – mentoring motivates people to do their best, stay with the organization, and be more successful.

Attendees will be able to:

• Learn how to conduct effective mentoring sessions;
• Gain greater awareness of audience and how to communicate needs, procedures, and results;
• Communicate positively followed by suggestions for improvement, to build trust and rapport;
• Be clear and confident, fostering an increased perception of expertise; and
• Practice coaching and mentoring.

BRING THIS TRAINING SESSION TO MY ORGANIZATION

Writing Performance Evaluations

a four-hour leadership training program for up to 20 participants

Feedback is necessary for improvement, which is why leadership needs accurate and fair evaluations. Therefore, when staff is appraised fairly and appropriately, growth and returns will follow. On the other hand, if employees are improperly assessed, it opens the business to great danger.

By working on Performance Evaluation-writing skills (being clear and specific), and using Employee Self-Evaluation techniques, leaders in your company can be prepared with a clear and systematic approach to appropriate and consistently reliable evaluations. Moreover, this session reviews how to avoid problematic documentation and evaluator errors.

Topics:

• Need for evaluations
• Benefits of proper evaluations
• Dangers of improper/poor evaluations
• Performance Evaluation-writing skills (clear and specific)
• Employee Self-Evaluation Forms
• Components of the review and Employee Evaluation Form
• Avoiding problematic documentation
• Avoiding evaluator errors
• ACTIVITY: Writing a Performance Evaluation

Attendees will be able to:

• Understand and apply clear communication principles to managing employees and evaluating performance;
• Describe specific behaviors and guide employees to effective and acceptable job performance; and
• Increase morale and collegiality through clear and open communication.

Improving Staff Motivation – Effective Leadership

a four-hour leadership training program for up to 20 participants

Effective leadership identifies and understands what motivates employees. The goal of this session is for you to find out what motivates your staff, and use that to move the organization closer to its vision.

Different productivity styles require varied motivational approaches and appropriate reinforcement. By providing flexibility, choice, support, and opportunities to set personal goals, your staff will grow more to respect and value your leadership style.

Motivation comes in the form of “connecting the dots” by relating tasks to goals, providing clear and effective feedback, communicating sincerely and confidently with employees, and highlighting and praising achievement.

• Identifying and understanding your role in motivating employees
• Finding out what motivates your employees
• Motivating through self-esteem
• Using appropriate reinforcement
• Providing flexibility, choice, support, and opportunities to set personal goals
• Relating their tasks to personal and organizational goals
• Communicating and responding effectively with clear feedback
• Exhibiting confidence in employees (self-fulfilling prophecy)
• Highlighting and praising achievement

Attendees will be able to:

• Identify the impact motivation has on employee performance,
• Discover and use what employees really value, and
• Begin an effective motivation program.

High Potential (HiPo) Leadership Program

a seven-session learning program, in person or virtual
for up to 18 people (72 instruction hours)

High potential employees are identified as having the ability, aspiration, and potential to successfully move into higher levels of leadership. This program focuses on building skills that will enable future leaders to achieve superior levels of performance while exhibiting the ethics and values that the organization desires.

Individuals will participate in programming that will include:

• Using DiSC to understand self and others to leverage individual styles and approaches to work;
• Problem-solving using DMAIC for project planning, addressing issues from a critical and analytical approach;
• Leading high-performance teams through change to face new challenges;
• Creating an environment that facilitates creativity to support new approaches to business concerns;
• Building relationships and managing across the organization to maximize diversity of capabilities to meet organizational goals;
• Coaching and mentoring to bring out the best in each individual;
• Presenting effectively with leadership presence and story-telling to create positive messaging and cultivate true buy-in;
• Allocating time, helping people to prioritize urgent and important tasks; and
• Building and executing an organizational project to achieve optimal results for the company.

There will be:

• Workbooks for future reference and study,
• Time for individual questions and concerns to aid in personalizing the tactics,
• Role play to see the ideas in action to help internalize the data, and
• Access to the Improving Communications instructors to resolve specific concerns as they arise so that the attendees can provide the best service.

These sessions will motivate skill set retention and actual behavioral changes, leading to promote REAL and LASTING transformation and success.