We all use the phone. But do you realize how important what you say on the phone is when you want to give an excellent Customer Service experience?
The telephone is a powerful and efficient way to connect a customer or even a potential customer’s need with a solution. The way you handle calls right from the start will be reflected in the response of your customer during that call and in your company’s future contact with that customer.
In our Customer Service training class we have a few tips to help improve the customer experience:
Overall during any phone call the only control you have is over your own behavior. Any Customer Service training will have suggestions for the proper demeanor while speaking with a customer.
It is important to have a loose script available for your staff regarding the best practices when answering the phone. Every company will have their own requirements, but these 3 statements should always be in any script:
Every company will have their own requirements for what their customer service representatives say on the phone with a customer. We have put together a short list to start with:
Subscribe to the IC weekly newsletter for tips and advice on your communication skills!
Effective communication is empowering. Get started on your path to being more clear, brief, and effective.Upcoming Classes