Privacy Policy

Our website address is: https://www.improvingcommunications.com

Personal data we collect and why

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

After you use a contact form on our website, you have a right to know if we have any of your personal data and to have access to that data, and you have the right to have any incorrect personal data corrected. If you have given us consent to have or use your data, you have the right to withdraw that consent at any time.

This site uses a JavaScript cookie to access your browser’s time zone setting and location in order to provide you with correct times for our webinars.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Event Espresso

Class Registration Data

We collect information about you during Improving Communications class registration through Event Espresso. This information may include but is not limited to:

– Name

– Billing address

– Mailing address

– Email address

– Phone number

– Location and traffic data (including partial IP address and browser type)

– Any other details that might be requested from you for the purpose of processing your registration or ticket purchase

Handling this data also allows us to:

– Send you important account/purchase/service information.

– Respond to your queries, refund requests, or complaints.

– Process payments and prevent fraudulent transactions. We do this on the basis of our legitimate business interests.

– Set up and administer your account, provide technical and customer support, and to verify your identity.

Billing Information

Event Registration Cookies

When you begin registering for an event and select a ticket quantity, a cookie will be used to track your registration. This cookie lasts 1 hour.

Email History Data

We keep a record of the emails sent to you. This is to ensure communication is successfully sent and its information is accurate.

Event Check-In Record

When you attend an event, an event manager may record the time you check in or out of the event.

Event Registration Data Retention

Personal data is stored at least until the date of the event, and may be kept indefinitely in case of future registrations.

Event Registration Data Erasure and Export

You have the right to request your personal data be sent to you electronically, and the right to request your registration data be erased after the event. To do so, please contact the event manager or site administrator.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We may share and disclose your Personal Information to the following types of third parties for the purposes described in this privacy policy (for purposes of this section, “you” and “your” refer to Members, Contacts, and Visitors unless otherwise indicated):

(i) Our service providers: Sometimes, we share your information with our third-party service providers, who help us provide and support our Services and other business-related functions.

(ii) Any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.

(iii) A potential buyer (and its agents and advisors) in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition.

How long we retain your data

For site visitors that register for a class or sign up for our newsletter, we will store the personal information they provide in their customer profile.

What rights you have over your data

If you have registered on our site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service to ensure the safety and integrity of our website.

Your contact information

Additional information

YOUR CONTACT INFORMATION

Your contact information is collected solely for the purpose of class registration and communication regarding your enrollment. We do not share your contact information with any third parties unless required by law.

ADDITIONAL INFORMATION

How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure networks and is accessible only by a limited number of company members and is not open for use in anything not relating to class registration.

Data Breach Procedures

  1. Data Encryption – All sensitive data, such as personal information and payment details, are encrypted both in transit and at rest.
  2. Access Controls – Access to sensitive data is limited to only those employees who need it to perform their job duties. Those employees use strong, unique passwords and two-factor authentication.
  3. Incident Response Plan – Our response plan following a data breach includes:
      • Identifying and containing the breach.
      • Assessing the scope and impact.
      • Notifying affected users and relevant authorities.
      • Remediating the vulnerability to prevent future breaches.
      • Documenting the incident and the response actions.
  4. User Notification Procedures – Users will be notified in the event of a breach via email with the following information:
      • A description of the breach and what data was affected.
      • Steps users can take to protect themselves (e.g., changing passwords, monitoring accounts).

We do not receive user data from third parties we receive data.

We do not use any automated decision making and/or profiling with user data.

None.

Industry regulatory disclosure requirements