Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

April 20, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

April 21, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

April 22, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

April 26, 202110:00 am EDT - 2:00 pm EDT

Upcoming Public Classes

Business Grammar & Usage

Next Date : June 2, 2021 9:15 am EDT - 5:00 pm EDT

Be a better and more confident writer.

Know the rules! Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interacti....

Behavioral Interviewing: Building a Consistent Framework and Process

Next Date : June 3, 2021 9:15 am EDT - 5:00 pm EDT

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations.

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....

Effective Business Writing

Next Date : June 8, 2021 9:15 am EDT - 5:00 pm EDT

Be a better and more confident writer.

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....

Executive Presentation Skills

Next Date : June 9, 2021 1:00 pm EDT - 5:00 pm EDT

Be prepared for that next big presentation. Learn to present with confidence and skill.

Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This in....

Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.

Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental