Upcoming Classes

Improving Customer Service March 19, 20199:15 am - 5:00 pm
Advanced Presentation Skills March 20, 20199:15 am - 5:00 pm
Effective Business Writing March 26, 20199:15 am - 5:00 pm
Leadership & Management Development March 27, 20199:15 am - 5:00 pm

Upcoming Public Classes

Improving Customer Service

Next Date : March 19, 2019 9:15 am - 5:00 pm Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

Advanced Presentation Skills

Next Date : March 20, 2019 9:15 am - 5:00 pm Prepare & Deliver a Great Presentation

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....

Effective Business Writing

Next Date : March 26, 2019 9:15 am - 5:00 pm Be a better and more confident writer.

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....

Leadership & Management Development

Next Date : March 27, 2019 9:15 am - 5:00 pm Guiding Leaders to Set Direction and Create Something Great Through Clear Communications

This course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisors and managers....

Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again.

Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)