Upcoming Webinars & Public Classes

ONLINE: Introduction to Public Speaking June 2, 20209:00 am - 1:00 pm
Improving Customer Service June 3, 20209:00 am - 1:00 pm
ONLINE: Leadership & Management Development June 4, 20209:00 am - 1:00 pm

All Upcoming Webinars & Public Classes

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

Next Date : June 1, 2020 12:00 pm - 1:00 pm ONLINE LEARNING: Find the tools needed to handle your customers during a time of crisis.

SESSION 1 of Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve p....

ONLINE: Introduction to Public Speaking

Next Date : June 2, 2020 9:00 am - 1:00 pm This is the chance for you to make a difference in how you communicate with others.

Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise mann....

Improving Customer Service

Next Date : June 3, 2020 9:00 am - 1:00 pm Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Leadership & Management Development

Next Date : June 4, 2020 9:00 am - 1:00 pm Leadership is all about effective and clear communications.

This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisor....

Thanks for a great program. The feedback from JSAHR has been that it was an excellent, thought-provoking program and extremely entertaining. I will definitely recommend you for other SHRM chapters! Thanks again.

Carolyn Broderick, SPHR, Programming ChairJersey Shore Association for Human Resources (JSAHR)