Upcoming Classes

Diversity - Building A Thriving Business Environment December 12, 20199:15 am - 5:00 pm
Introduction to Public Speaking March 3, 20209:15 am - 5:00 pm
Improving Customer Service March 4, 20209:15 am - 5:00 pm
Leadership & Management Development March 5, 20209:15 am - 5:00 pm

Upcoming Public Classes

Diversity - Building A Thriving Business Environment

Next Date : December 12, 2019 9:15 am - 5:00 pm This class will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself.

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and atti....

Introduction to Public Speaking

Next Date : March 3, 2020 9:15 am - 5:00 pm Make a difference in how you communicate with others.

This is the chance for you to make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to orga....

Improving Customer Service

Next Date : March 4, 2020 9:15 am - 5:00 pm Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

Leadership & Management Development

Next Date : March 5, 2020 9:15 am - 5:00 pm Guiding Leaders to Set Direction and Create Something Great Through Clear Communications

Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity, o....

I couldn’t be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.

Leslie Budnick, Children’s Book Editor