Upcoming Classes

Improving Customer Service March 3, 20209:15 am - 5:00 pm
Executive Presentation Skills March 4, 20201:00 pm - 5:00 pm
Leadership & Management Development March 5, 20209:15 am - 5:00 pm
Workplace Professionalism (Harassment Learning Program) March 10, 202010:00 am - 1:00 pm

Upcoming Public Classes

Improving Customer Service

Next Date : March 3, 2020 9:15 am - 5:00 pm Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

Executive Presentation Skills

Next Date : March 4, 2020 1:00 pm - 5:00 pm Be prepared for that next big presentation. Learn to present with confidence and skill.

Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This in....

Leadership & Management Development

Next Date : March 5, 2020 9:15 am - 5:00 pm Guiding Leaders to Set Direction and Create Something Great Through Clear Communications

Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity, o....

Workplace Professionalism (Harassment Learning Program)

Next Date : March 10, 2020 10:00 am - 1:00 pm Harassment occurs when someone is subjected to unwanted sexual advances, petitioned for sexual favors, or physically / verbally abused.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Rich Atkins was a guest speaker for The Austin Human Resource Management Association conference. Dr. Atkins’s presentation was outstanding. Our membership would request him back without a second thought. Rich was personable, fun to work with, flexible, and willing to help make our conference a success. I hope we can have him back soon!

Wendy Chance, CTSAustin Human Resource Management Association