Upcoming Webinars & Public Classes

Introduction to Public Speaking November 3, 20209:15 am - 5:00 pm
Improving Customer Service November 4, 20209:15 am - 5:00 pm
ONLINE: Communicating Strategically November 5, 20201:00 pm - 2:30 pm

All Upcoming Webinars & Public Classes

Introduction to Public Speaking

Next Date : November 3, 2020 9:15 am - 5:00 pm Make a difference in how you communicate with others.

This is the chance for you to make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to orga....

Improving Customer Service

Next Date : November 4, 2020 9:15 am - 5:00 pm Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Communicating Strategically

Next Date : November 5, 2020 1:00 pm - 2:30 pm Communications Skills Online Training Class

Communicating Strategically Here, we will learn how to “sell” your ideas to others; introduce and reinforce the use of Action-Benefit Statements to motivate the audience; and go over the value and practice of using language that is understandable and that speaks to the recipients’ interests....

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

Next Date : November 10, 2020 12:00 pm - 1:30 pm ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

SESSION Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve proble....

Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.

Janet Riesel, Chair – Career Planning & Professional Development SIGHuman Resources Association of New York