Upcoming Webinars & Public Classes
April 23, 202410:00 am EDT - 2:00 pm EDT
April 24, 202410:00 am EDT - 2:00 pm EDT
May 7, 202410:00 am EDT - 2:00 pm EDT
May 8, 202410:00 am EDT - 2:00 pm EDT
All Upcoming Webinars & Public Classes
ONLINE: Behavioral Interviewing: Building a Consistent Framework and Process
Next Date : April 23, 2024 10:00 am EDT - 2:00 pm EDT
Learn about behavioral vs. traditional interviewing, and how to incorporate and develop interviewing skills to ensure that you find the right candidate for the job.Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....
ONLINE: Diversity - Building A Thriving Business Environment
Next Date : April 24, 2024 10:00 am EDT - 2:00 pm EDT
Learn to focus on interpersonal skills, behavior, and environment and how to promote diversity-positive interactions.You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and at....
ONLINE: Effective Business Writing
Next Date : May 7, 2024 10:00 am EDT - 2:00 pm EDT
Learn how to organize ideas and communicate clearly. This class will show you how to write your business correspondence in a concise manner with conviction.Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....
ONLINE: Improving Customer Service
Next Date : May 8, 2024 10:00 am EDT - 2:00 pm EDT
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find....
The material presented by Improving Communications was well-suited to our audience. Rich provided us with easy-to-use tools, and gave us the opportunity to practice them in the session. His use of humorous examples allowed us to laugh and drove home the concepts needed to improve our communications.
Barbara Saat