Upcoming Webinars & Public Classes

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

April 19, 202111:00 am EDT - 12:30 pm EDT

ONLINE: Executive Presentation Skills

April 19, 20211:00 pm EDT - 5:00 pm EDT

ONLINE: Improving Customer Service

April 20, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

April 21, 202110:00 am EDT - 2:00 pm EDT

All Upcoming Webinars & Public Classes

ONLINE: Sales Presentation Skills

Next Date : April 28, 2021 10:00 am EDT - 2:00 pm EDT

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : April 29, 2021 10:00 am EDT - 2:00 pm EDT

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : May 26, 2021 10:00 am EDT - 12:00 pm EDT

ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Advanced Presentation Skills

Next Date : June 1, 2021 9:15 am EDT - 5:00 pm EDT

Prepare & Deliver a Great Presentation

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....

Great class for my company! Each employee showed improved sales skills over the four-week class. Rich Atkins was always a pleasure to deal with. I look forward to a long lasting business relationship with Improving Communications.

Jessica Weissman, Office ManagerALA Scientific Instruments, Inc.