Upcoming Classes

Diversity - Building A Thriving Business Environment October 22, 20199:15 am - 5:00 pm
Business Grammar & Usage October 23, 20199:15 am - 5:00 pm
Introduction to Public Speaking October 24, 20199:15 am - 5:00 pm
Negotiating Skills ► Into Action October 29, 20199:15 am - 5:00 pm

Upcoming Public Classes

Improving Customer Service

Next Date : March 4, 2020 9:15 am - 5:00 pm Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

Résumé Writing, Networking, & Interviewing Workshop

Next Date : November 6, 2019 9:15 am - 5:00 pm Get the Notice of Employers and Recruiters

It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine thei....

Workplace Professionalism (Harassment Learning Program)

Next Date : March 24, 2020 10:00 am - 1:00 pm Harassment occurs when someone is subjected to unwanted sexual advances, petitioned for sexual favors, or physically / verbally abused.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Behavioral Interviewing: Building a Consistent Framework and Process

Next Date : November 13, 2019 9:15 am - 5:00 pm Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations.

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....

Everyone in attendance was surprised by how Rich could make Grammar and Business Writing so engaging. Every person reported the workshop exceeded expectations. The material and exercises were relevant to a mixed group of managers, faculty, and staff. I highly recommend this program.

Anne-Marie McAllister, Manager, Organizational LearningGeorgian College, Barrie, Ontario