Upcoming Classes

Diversity - Building A Thriving Business Environment December 12, 2018 09:15 AM - 05:00 PM
Résumé Writing, Networking, & Interviewing Workshop December 13, 2018 09:15 AM - 05:00 PM
Effective Business Writing March 12, 2019 08:15 AM - 04:00 PM

Upcoming Public Classes

Introduction to Public Speaking

NEXT DATE: March 13, 2019

Make a difference in how you communicate with others.

This is the chance for you to make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to orga....

Leadership & Management Development

NEXT DATE: March 14, 2019

Guiding Leaders to Set Direction and Create Something Great Through Clear Communications

This course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisors and managers....

Improving Customer Service

NEXT DATE: March 19, 2019

Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

Advanced Presentation Skills

NEXT DATE: March 20, 2019

Prepare & Deliver a Great Presentation

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....

Our drivers now practice the ideas from the presentation on Customer Service every day. Because of the thoroughness and knowledge of the material presented, it has definitely made a lasting impression on our staff. It has meant a much friendlier reputation and a higher degree of trust between our customers and drivers. It has helped to improve our relationships with the communities that we service.

Troy Pierce, Operations DirectorPierce Coach Line / www.piercecoachline.com