Upcoming Webinars & Public Classes

ONLINE: Executive Presentation Skills August 13, 20201:00 pm - 4:00 pm
ONLINE: Running Effective Meetings August 18, 202010:00 am - 1:00 pm
ONLINE: Sales Presentation Skills August 20, 20209:00 am - 1:00 pm

All Upcoming Webinars & Public Classes

ONLINE: Negotiating Skills ► Into Action

Next Date : August 20, 2020 1:00 pm - 5:00 pm

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able t....

ONLINE: Improving Customer Service

Next Date : August 25, 2020 10:00 am - 2:00 pm

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : August 26, 2020 10:00 am - 12:00 pm ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

ONLINE: Selling Skills ► Into Action

Next Date : August 27, 2020 10:00 am - 2:00 pm A 4-hour interactive online course.

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....

I received very positive feedback from the Improving Customer Service training attendees and it has been a pleasure working with Improving Communications, so I highly recommend Rich Atkins and his services for the future.

Marinos Stylianou, Ph.D., Director – Field Technical Operations, North AmericaMSC Software Corp.