Upcoming Webinars & Public Classes

ONLINE: Diversity - Building A Thriving Business Environment

January 19, 202210:00 am EST - 2:00 pm EST

ONLINE: Effective Business Writing

January 20, 202210:00 am EST - 2:00 pm EST

ONLINE: Executive Presentation Skills

January 25, 20221:00 pm EST - 5:00 pm EST

ONLINE: Improving Customer Service

January 26, 202210:00 am EST - 2:00 pm EST

All Upcoming Webinars & Public Classes

Online: Why Trust and Building Rapport Matters

Next Date : February 16, 2022 9:00 am EST - 10:00 am EST

Trust is the firm belief in the reliability, truth, ability, or strength of someone or something. It comes from a close and positive relationship in which the parties understand each other, their feelings / ideas, and communicate well. People tend to listen to those they like. People tend to inte....

ONLINE: Sales Presentation Skills

Next Date : February 16, 2022 10:00 am EST - 2:00 pm EST

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : February 17, 2022 10:00 am EST - 2:00 pm EST

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....

ONLINE: Résumé Writing, Networking, & Interviewing Workshop

Next Date : February 22, 2022 10:00 am EST - 2:00 pm EST

Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well.

It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine thei....

Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.

Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental