Upcoming Webinars & Public Classes

ONLINE: Diversity - Building A Thriving Business Environment

January 19, 202210:00 am EST - 2:00 pm EST

ONLINE: Effective Business Writing

January 20, 202210:00 am EST - 2:00 pm EST

ONLINE: Executive Presentation Skills

January 25, 20221:00 pm EST - 5:00 pm EST

ONLINE: Improving Customer Service

January 26, 202210:00 am EST - 2:00 pm EST

All Upcoming Webinars & Public Classes

ONLINE: Emotional Intelligence & Customer Service

Next Date : February 23, 2022 10:00 am EST - 11:30 am EST

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....

ONLINE: Email Etiquette

Next Date : February 23, 2022 1:00 pm EST - 2:30 pm EST

Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

ONLINE: Communicating Strategically

Next Date : February 24, 2022 10:00 am EST - 11:30 am EST

Communications Skills Online Training Class

Communicating Strategically Here, you will learn how to “Sell” your ideas to others. Use Action-Benefit Statements to motivate the audience. Practice using language that is understandable and user-friendly. We will cover: Using calls to action (CTA). Speaking in UB4me™, seco....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : February 24, 2022 1:00 pm EST - 3:00 pm EST

ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.

Ildiko OraveczNew Mexico International Society for Performance Improvement