Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

May 24, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

May 25, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

June 1, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

June 2, 202210:00 am EDT - 2:00 pm EDT

All Upcoming Webinars & Public Classes

ONLINE: Advanced Presentation Skills

Next Date : July 5, 2022 10:00 am EDT - 2:00 pm EDT

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....

ONLINE: Business Grammar & Usage

Next Date : July 6, 2022 10:00 am EDT - 2:00 pm EDT

Know the rules! Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. Poor grammar shows a lack of attention to detail and ultimately can slow down communications as well as productivity. ....

ONLINE: Behavioral Interviewing: Building a Consistent Framework and Process

Next Date : July 12, 2022 10:00 am EDT - 2:00 pm EDT

Learn about behavioral vs. traditional interviewing, and how to incorporate and develop interviewing skills to ensure that you find the right candidate for the job.

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....

ONLINE: Diversity - Building A Thriving Business Environment

Next Date : July 13, 2022 10:00 am EDT - 2:00 pm EDT

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and at....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)