Upcoming Webinars & Public Classes
January 7, 202510:00 am EST - 2:00 pm EST
January 8, 202510:00 am EST - 2:00 pm EST
January 14, 202510:00 am EST - 2:00 pm EST
January 15, 202510:00 am EST - 2:00 pm EST
All Upcoming Webinars & Public Classes
ONLINE: Leadership & Management Development
Next Date : February 5, 2025 10:00 am EST - 2:00 pm EST
This class will provide attendees with the processes required to become more effective as leaders.Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity....
ONLINE: Negotiating Skills ► Into Action
Next Date : February 11, 2025 12:00 pm EST - 4:00 pm EST
Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able t....
ONLINE: Running Effective Meetings
Next Date : February 12, 2025 10:00 am EST - 1:00 pm EST
We work hard to be more productive and avoid wasting time. Therefore, the meetings we have should be important.In order to make the best use of our time, we need to be efficient. Our main goal is to increase productivity and avoid wasting time. Therefore, it is important that the meetings we have are meaningful and necessary. Unlike the story of "The Boy Who Cried Wolf," we want our meeting attendees to u....
ONLINE: Résumé Writing, Networking, & Interviewing Workshop
Next Date : February 25, 2025 10:00 am EST - 2:00 pm EST
Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well.It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine thei....
ONLINE: Sales Presentation Skills
Next Date : February 26, 2025 10:00 am EST - 2:00 pm EST
Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....
ONLINE: Selling Skills ► Into Action
Next Date : March 4, 2025 10:00 am EST - 2:00 pm EST
The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....
ONLINE: Emotional Intelligence & Customer Service
Next Date : March 5, 2025 10:00 am EST - 11:30 am EST
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....
ONLINE: Email Etiquette
Next Date : March 5, 2025 1:00 pm EST - 2:30 pm EST
Front-line communication affects public perception of every company.This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....
ONLINE: Workplace Professionalism (Harassment Learning Program)
Next Date : March 6, 2025 1:00 pm EST - 3:00 pm EST
ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....
ONLINE: Advanced Presentation Skills
Next Date : January 7, 2025 10:00 am EST - 2:00 pm EST
As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume.In this interactive virtual session, you'll receive personalized coaching to transform your presentation content and visual aids (typically PowerPoint). Through expert guidance, you'll learn how to: Clearly articulate your purpose, Reduce clutter by minimizing slide text, Design audience-....
Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental