Upcoming Webinars & Public Classes

ONLINE: Diversity - Building A Thriving Business Environment

April 24, 202410:00 am EDT - 2:00 pm EDT

ONLINE: Emotional Intelligence & Customer Service

April 25, 202410:00 am EDT - 11:30 am EDT

ONLINE: Effective Business Writing

May 7, 202410:00 am EDT - 2:00 pm EDT

All Upcoming Webinars & Public Classes

ONLINE: Behavioral Interviewing: Building a Consistent Framework and Process

Next Date : April 23, 2024 10:00 am EDT - 2:00 pm EDT

Learn about behavioral vs. traditional interviewing, and how to incorporate and develop interviewing skills to ensure that you find the right candidate for the job.

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....

ONLINE: Diversity - Building A Thriving Business Environment

Next Date : April 24, 2024 10:00 am EDT - 2:00 pm EDT

Learn to focus on interpersonal skills, behavior, and environment and how to promote diversity-positive interactions.

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and at....

ONLINE: Emotional Intelligence & Customer Service

Next Date : April 25, 2024 10:00 am EDT - 11:30 am EDT

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....

ONLINE: Effective Business Writing

Next Date : May 7, 2024 10:00 am EDT - 2:00 pm EDT

Learn how to organize ideas and communicate clearly. This class will show you how to write your business correspondence in a concise manner with conviction.

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)