Upcoming Webinars & Public Classes

ONLINE: Advanced Presentation Skills

January 7, 202510:00 am EST - 2:00 pm EST

ONLINE: Business Grammar & Usage

January 8, 202510:00 am EST - 2:00 pm EST

ONLINE: Diversity - Building A Thriving Business Environment

January 15, 202510:00 am EST - 2:00 pm EST

All Upcoming Webinars & Public Classes

ONLINE: Sales Presentation Skills

Next Date : February 26, 2025 10:00 am EST - 2:00 pm EST

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : March 4, 2025 10:00 am EST - 2:00 pm EST

The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....

ONLINE: Emotional Intelligence & Customer Service

Next Date : March 5, 2025 10:00 am EST - 11:30 am EST

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....

ONLINE: Email Etiquette

Next Date : March 5, 2025 1:00 pm EST - 2:30 pm EST

Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : March 6, 2025 1:00 pm EST - 3:00 pm EST

ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)