Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

May 24, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

May 25, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

June 1, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

June 2, 202210:00 am EDT - 2:00 pm EDT

All Upcoming Webinars & Public Classes

ONLINE: Communicating Strategically

Next Date : June 22, 2022 10:00 am EDT - 11:30 am EDT

Communications Skills Online Training Class

Communicating Strategically Here, you will learn how to “Sell” your ideas to others. Use Action-Benefit Statements to motivate the audience. Practice using language that is understandable and user-friendly. We will cover: Using calls to action (CTA). Speaking in UB4me™, seco....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : June 22, 2022 1:00 pm EDT - 3:00 pm EDT

ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

ONLINE: Advanced Presentation Skills

Next Date : July 5, 2022 10:00 am EDT - 2:00 pm EDT

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....

ONLINE: Business Grammar & Usage

Next Date : July 6, 2022 10:00 am EDT - 2:00 pm EDT

Know the rules! Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. Poor grammar shows a lack of attention to detail and ultimately can slow down communications as well as productivity. ....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)