Upcoming Classes

Improving Customer Service March 3, 20209:15 am - 5:00 pm
Executive Presentation Skills March 4, 20201:00 pm - 5:00 pm
Leadership & Management Development March 5, 20209:15 am - 5:00 pm
Workplace Professionalism (Harassment Learning Program) March 10, 202010:00 am - 1:00 pm

Training Services

Businesses waste time and money because of communication problems, and people are unhappy as a result. Eighty percent of corporate waste can be attributed to deficient communication. Improving Communications training services can help.

Services such as Business Writing and Public Speaking training, ensure that individuals write and present clearly to audiences. Through Customer Service or Human Resources classes, attendees develop skills to serve clients more effectively, increasing retention and satisfaction. Leadership sessions ensure that participants build character and set positive examples for all. Staff Development training sharpens employees’ skills and generates greater loyalty. An energetic and vibrant Speaker inspires your audience to reach greater achievements and grow your business.

Providing communication skills training services for individuals and businesses means:

  • Increased perception of credibility
  • Increased profits
  • Higher employee productivity
  • High morale
  • Correctness
  • Consistent accuracy
  • Greater respect among staff and leaders
  • Saved time

Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.

Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Upcoming Classes

Improving Customer Service March 3, 20209:15 am - 5:00 pm
Executive Presentation Skills March 4, 20201:00 pm - 5:00 pm
Leadership & Management Development March 5, 20209:15 am - 5:00 pm
Workplace Professionalism (Harassment Learning Program) March 10, 202010:00 am - 1:00 pm