Businesses waste time and money because of communication problems, and people are unhappy as a result. Eighty percent of corporate waste can be attributed to deficient communication. Improving Communications training services can help.

Services such as Business Writing and Public Speaking training, ensure that individuals write and present clearly to audiences. Through Customer Service or Human Resources classes, attendees develop skills to serve clients more effectively, increasing retention and satisfaction. Leadership sessions ensure that participants build character and set positive examples for all. Our Sales and Negotiation Skills learning programs help you to generate repeat business while creating loyal customers.  Staff Development training sharpens employees’ skills and generates greater loyalty. An energetic and vibrant Speaker inspires your audience to reach greater achievements and grow your business.

Providing communication skills training services for individuals and businesses means:

  • Increased perception of credibility
  • High morale
  • Consistent accuracy
  • Saved time
  • Increased profits
  • Higher employee productivity
  • Correctness
  • Greater respect among staff and leaders

Business Writing

Public Speaking

Customer Service


Selling Skills & Negotiation

Human Resources

Staff Development

Speakers Bureau

presentation skills training | Improving Communications
  • Achieving Goals & Making That Difference
  • Adventure (Motorcycle) Riding Through Life
  • Assertiveness
  • Building Your Brand
  • Communication Essentials For Leaders
  • Engage People With Your Message
  • Finding Your Voice
  • Key Principles of Internal and External Customer Service
  • Managing Performance, Motivating With Praise
  • Positivity in Communication
  • Principles of Networking
  • Productivity Styles and Maximizing Efficiency
  • Stress Reduction
  • The (Monetary) Value of Clarity and Accuracy
  • The Power of Attitude
  • UB4I – Team Versus Self-Centeredness
  • Unity in Diversity
  • Using Emotional Intelligence To Build Better Rapport

Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.

Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Upcoming Classes

ONLINE: Diversity - Building A Thriving Business Environment

January 19, 202210:00 am EST - 2:00 pm EST

ONLINE: Effective Business Writing

January 20, 202210:00 am EST - 2:00 pm EST

ONLINE: Executive Presentation Skills

January 25, 20221:00 pm EST - 5:00 pm EST

ONLINE: Improving Customer Service

January 26, 202210:00 am EST - 2:00 pm EST