The answer is yes. We all could use improvement with these attributes. On the job, technical abilities develop through repeat practice, but the skills that mean the most to people are not always addressed. These qualities include EI (Emotional Intelligence), personality traits, social graces, communication, language, personal habits, friendliness, and optimism. ALL of these characteristics have a positive effect on relationships with other people.
Think back for a moment to the greatest supervisor/manager/boss you’ve ever had. What made that person such an excellent leader in your life? Chances are good that you’re not saying things like, “She could balance a department budget better than anyone else” or “He delegated so well.”
These examples are relationship-focused. Very little of these descriptions are related to a leader’s technical skills to do the job. In other words, building rapport and strengthening relationships is more important than the skills required to do the job. In most cases, those skills will develop over time. Many companies will say that “We hire an attitude. We’ll teach the skills for the job later.”
Good relationships always mean increased efficiency at work. Broken relationships on the job result in in absenteeism, turnover, conflict, tension, low productivity, complaints, wasted time, and low morale. This translates into money, or money out, for the business.
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