Upcoming Webinars & Public Classes
Upcoming Webinars
ONLINE: Emotional Intelligence & Customer Service in Times of Crisis
Next Date : June 1, 2020 12:00 pm - 1:00 pm ONLINE LEARNING: Find the tools needed to handle your customers during a time of crisis.SESSION 1 of Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve p....
ONLINE: Introduction to Public Speaking
Next Date : June 2, 2020 9:00 am - 1:00 pm This is the chance for you to make a difference in how you communicate with others.Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise mann....
ONLINE: Leadership & Management Development
Next Date : June 4, 2020 9:00 am - 1:00 pm Leadership is all about effective and clear communications.This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisor....
ONLINE: Customer Service Communication in Times of Crisis
Next Date : June 8, 2020 12:00 pm - 1:00 pm Learn the tools needed to handle your customers during a time of crisis. (Session 2: Communications)SESSION 2 of Customer Service in Times of Crisis: Learn tools and techniques to position yourself and your organization as an authority. Be in control as you learn to get information to your customers in a rational and reasonable manner. We will cover: Setting a communication frequency with....
The Leadership classes have been fantastic. Nothing but rave reviews. Everyone is walking away with learning something.
Our staff loved the Improving Communications Course. They walked away learning a lot. I heard nothing but positives.
Jennifer Pollaci, Director Training and Store RecruitingModell’s Sporting Goods