Upcoming Webinars & Public Classes
Upcoming Webinars
ONLINE: Communicating Strategically
Next Date : November 5, 2020 1:00 pm - 2:30 pm Communications Skills Online Training ClassCommunicating Strategically Here, we will learn how to “sell” your ideas to others; introduce and reinforce the use of Action-Benefit Statements to motivate the audience; and go over the value and practice of using language that is understandable and that speaks to the recipients’ interests....
ONLINE: Emotional Intelligence & Customer Service in Times of Crisis
Next Date : November 10, 2020 12:00 pm - 1:30 pm ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.SESSION Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve proble....
ONLINE: Running Effective Meetings
Next Date : November 12, 2020 10:00 am - 1:00 pm From the Leadership Online Series of Improving CommunicationsMaking the best use of time is efficiency. All our work efforts are to increase productivity and reduce wasted time. As a result, the meetings we hold had better be important ones. Unlike “The Boy Who Cried ‘Wolf,’” our meeting attendees learn the value of what we do. We let them know by ....
ONLINE: Email Etiquette
Next Date : December 1, 2020 12:00 pm - 1:30 pm ONLINE CLASS: Front-line communication affects public perception of every company.This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....
Our drivers now practice the ideas from the presentation on Customer Service every day. Because of the thoroughness and knowledge of the material presented, it has definitely made a lasting impression on our staff. It has meant a much friendlier reputation and a higher degree of trust between our customers and drivers. It has helped to improve our relationships with the communities that we service.
Troy Pierce, Operations DirectorPierce Coach Line / www.piercecoachline.com