Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

April 20, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

April 21, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

April 22, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

April 26, 202110:00 am EDT - 2:00 pm EDT

Upcoming Online Classes Communications Skills

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : May 26, 2021 10:00 am EDT - 12:00 pm EDT

ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Diversity - Building A Thriving Business Environment

Next Date : June 7, 2021 9:15 am EDT - 5:00 pm EDT

This class will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself.

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and atti....

ONLINE: Email Etiquette

Next Date : June 9, 2021 12:00 pm EDT - 1:30 pm EDT

ONLINE CLASS: Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

Next Date : June 23, 2021 12:00 pm EDT - 1:30 pm EDT

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

SESSION Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve proble....

Everyone in attendance was surprised by how Rich could make Grammar and Business Writing so engaging. Every person reported the workshop exceeded expectations. The material and exercises were relevant to a mixed group of managers, faculty, and staff. I highly recommend this program.

Anne-Marie McAllister, Manager, Organizational LearningGeorgian College, Barrie, Ontario