Upcoming Webinars & Public Classes
May 24, 202210:00 am EDT - 2:00 pm EDT
May 25, 202210:00 am EDT - 2:00 pm EDT
June 1, 202210:00 am EDT - 2:00 pm EDT
June 2, 202210:00 am EDT - 2:00 pm EDT
Upcoming Online Classes Communications Skills
ONLINE: Running Effective Meetings
Next Date : June 7, 2022 10:00 am EDT - 1:00 pm EDT
Making the best use of time is efficiency. All our work efforts are to increase productivity and reduce wasted time. As a result, the meetings we hold had better be important ones. Unlike “The Boy Who Cried ‘Wolf,’” our meeting attendees learn the value of what we do. We let them know by ....
ONLINE: Sales Presentation Skills
Next Date : June 14, 2022 10:00 am EDT - 2:00 pm EDT
Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....
ONLINE: Selling Skills ► Into Action
Next Date : June 15, 2022 10:00 am EDT - 2:00 pm EDT
Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....
ONLINE: Emotional Intelligence & Customer Service
Next Date : June 21, 2022 10:00 am EDT - 11:30 am EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....
I am so impressed with your presentation skills. Please use me for any references. I’m more than happy to sing your praises!
Barbara Ann Dillon, Director of Human Resources & AdministrationLong Island Power Authority