Upcoming Webinars & Public Classes
April 19, 202111:00 am EDT - 12:30 pm EDT
April 19, 20211:00 pm EDT - 5:00 pm EDT
April 20, 202110:00 am EDT - 2:00 pm EDT
April 21, 202110:00 am EDT - 2:00 pm EDT
Upcoming Online Classes Communications Skills
ONLINE: Email Etiquette
Next Date : June 9, 2021 12:00 pm EDT - 1:30 pm EDT
ONLINE CLASS: Front-line communication affects public perception of every company.This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....
ONLINE: Emotional Intelligence & Customer Service in Times of Crisis
Next Date : April 19, 2021 11:00 am EDT - 12:30 pm EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.SESSION Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve proble....
ONLINE: Communicating Strategically
Next Date : June 23, 2021 12:00 pm EDT - 1:30 pm EDT
Communications Skills Online Training ClassCommunicating Strategically Here, you will learn how to “Sell” your ideas to others. Use Action-Benefit Statements to motivate the audience. Practice using language that is understandable and user-friendly. We will cover: Using calls to action (CTA). Speaking in UB4me™, seco....
ONLINE: Advanced Presentation Skills
Next Date : May 3, 2021 10:00 am EDT - 2:00 pm EDT
As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....
Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental