Upcoming Webinars & Public Classes
January 7, 202510:00 am EST - 2:00 pm EST
January 8, 202510:00 am EST - 2:00 pm EST
January 14, 202510:00 am EST - 2:00 pm EST
January 15, 202510:00 am EST - 2:00 pm EST
Upcoming Online Classes Communications Skills
ONLINE: Effective Business Writing
Next Date : January 21, 2025 10:00 am EST - 2:00 pm EST
Learn how to organize ideas and communicate clearly. This class will show you how to write your business correspondence in a concise manner with conviction.Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....
ONLINE: Improving Customer Service
Next Date : January 22, 2025 10:00 am EST - 2:00 pm EST
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find....
ONLINE: Introduction to Public Speaking
Next Date : February 4, 2025 10:00 am EST - 2:00 pm EST
Make a difference in how you communicate with others. Learn how to improve public speaking and use the power of the spoken word to move others.Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise manner with conviction. Master skills that are necessary in today’s competitive business enviro....
ONLINE: Leadership & Management Development
Next Date : February 5, 2025 10:00 am EST - 2:00 pm EST
This class will provide attendees with the processes required to become more effective as leaders.Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity....
ONLINE: Negotiating Skills ► Into Action
Next Date : February 11, 2025 12:00 pm EST - 4:00 pm EST
Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able t....
ONLINE: Running Effective Meetings
Next Date : February 12, 2025 10:00 am EST - 1:00 pm EST
We work hard to be more productive and avoid wasting time. Therefore, the meetings we have should be important.In order to make the best use of our time, we need to be efficient. Our main goal is to increase productivity and avoid wasting time. Therefore, it is important that the meetings we have are meaningful and necessary. Unlike the story of "The Boy Who Cried Wolf," we want our meeting attendees to u....
ONLINE: Résumé Writing, Networking, & Interviewing Workshop
Next Date : February 25, 2025 10:00 am EST - 2:00 pm EST
Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well.It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine thei....
ONLINE: Sales Presentation Skills
Next Date : February 26, 2025 10:00 am EST - 2:00 pm EST
Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....
ONLINE: Selling Skills ► Into Action
Next Date : March 4, 2025 10:00 am EST - 2:00 pm EST
The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....
ONLINE: Emotional Intelligence & Customer Service
Next Date : March 5, 2025 10:00 am EST - 11:30 am EST
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....
Your class was done so well. The entire day went by so fast! The personal stories added a great way to connect “Real World” problems to the text.
Your class was done so well.Andrew Regnier, Executive Chef Zabar's & Co., Inc.