Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

May 24, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

May 25, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

June 1, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

June 2, 202210:00 am EDT - 2:00 pm EDT

Upcoming Online Classes Communications Skills

ONLINE: Sales Presentation Skills

Next Date : June 14, 2022 10:00 am EDT - 2:00 pm EDT

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : June 15, 2022 10:00 am EDT - 2:00 pm EDT

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....

ONLINE: Emotional Intelligence & Customer Service

Next Date : June 21, 2022 10:00 am EDT - 11:30 am EDT

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....

ONLINE: Email Etiquette

Next Date : June 21, 2022 1:00 pm EDT - 2:30 pm EDT

Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.

Ildiko OraveczNew Mexico International Society for Performance Improvement