Upcoming Webinars & Public Classes
July 29, 202110:00 am EDT - 12:00 pm EDT
August 2, 202110:00 am EDT - 2:00 pm EDT
August 3, 2021 - August 4, 202110:00 am EDT - 10:00 am EDT
August 4, 2021 - August 5, 202110:00 am EDT - 10:00 am EDT
Upcoming Online Classes Communications Skills
ONLINE: Sales Presentation Skills
Next Date : August 19, 2021 10:00 am EDT - 2:00 pm EDT
Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....
ONLINE: Selling Skills ► Into Action
Next Date : August 23, 2021 10:00 am EDT - 2:00 pm EDT
Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....
ONLINE: Workplace Professionalism (Harassment Learning Program)
Next Date : July 29, 2021 10:00 am EDT - 12:00 pm EDT
ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....
Diversity - Building A Thriving Business Environment
Next Date : October 7, 2021 9:15 am EDT - 5:00 pm EDT
This class will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself.You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and atti....
I received very positive feedback from the Improving Customer Service training attendees and it has been a pleasure working with Improving Communications, so I highly recommend Rich Atkins and his services for the future.
Marinos Stylianou, Ph.D., Director – Field Technical Operations, North AmericaMSC Software Corp.