Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

May 24, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

May 25, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

June 1, 202210:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

June 2, 202210:00 am EDT - 2:00 pm EDT

Upcoming Online Classes Communications Skills

ONLINE: Behavioral Interviewing: Building a Consistent Framework and Process

Next Date : July 12, 2022 10:00 am EDT - 2:00 pm EDT

Learn about behavioral vs. traditional interviewing, and how to incorporate and develop interviewing skills to ensure that you find the right candidate for the job.

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....

ONLINE: Diversity - Building A Thriving Business Environment

Next Date : July 13, 2022 10:00 am EDT - 2:00 pm EDT

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and at....

ONLINE: Effective Business Writing

Next Date : July 19, 2022 10:00 am EDT - 2:00 pm EDT

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....

ONLINE: Executive Presentation Skills

Next Date : July 20, 2022 1:00 pm EDT - 5:00 pm EDT

Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This in....

“My team and I recently got the opportunity to spend a few hours with Rich from Improving Communications.

I can be a bit cynical when it comes to a stranger knowing what’s best for a team. Between that, and the fact that this was slated to be a social event, made me unsure of how it was going to go.

Rich knocked it out of the park. We had about 40 attendees and I think he knew us all by name by the end. He had us rooting for each other and working together in ways we’ve never been challenged. He has the ability to think on his feet and create teachable moments from even the most simple, slight opportunities.

That was the event. As for the impact, I feel that I’ve noticed an uptick in our team’s empathy and attention to each other’s needs, time, and work styles. Our leadership has been buzzing with energy and taking a more proactive, forward thinking approach to our day-to-day. It seems our few hours with Rich may have been a shakeup we needed.

Looking forward to future events. I’d encourage any organization to get to know this company. “

Working together in ways we’ve never been challenged.Dave Thompson - Senior Director of Employment & Inclusion, The Nicholas Center