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Class Description

Workplace Professionalism (Harassment Learning Program)

Harassment occurs when someone is subjected to unwanted sexual advances, petitioned for sexual favors, or physically / verbally abused.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.

This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.

Topics:

  • Harassment Laws: The definition of sexual harassment and quid pro quo.
  • Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).
  • Creating a happy work environment free from hostility and discomfort.
  • Reporting: What to do when employees witness or experience harassment.
  • Responding: How managers can identify and respond to prohibited conduct.

Attendees will be able to:

  • Identify the signs of Harassment and take steps to prevent it,
  • Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,
  • Involve the correct individuals in being made aware of the occurrence, and
  • Respond appropriately to the situation after it occurs.

This workshop is offered in two versions – management-only and staff-only.

 

VENUE: Quest Workspaces
800 Third Avenue Suite 2800, New York, New York 10022   << See Google Map >>

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Our drivers now practice the ideas from the presentation on Customer Service every day. Because of the thoroughness and knowledge of the material presented, it has definitely made a lasting impression on our staff. It has meant a much friendlier reputation and a higher degree of trust between our customers and drivers. It has helped to improve our relationships with the communities that we service.

Troy Pierce, Operations DirectorPierce Coach Line / www.piercecoachline.com