Upcoming Webinars & Public Classes

Introduction to Public Speaking November 3, 20209:15 am - 5:00 pm
Improving Customer Service November 4, 20209:15 am - 5:00 pm
ONLINE: Communicating Strategically November 5, 20201:00 pm - 2:30 pm

Upcoming Webinars

ONLINE: Sales Presentation Skills

Next Date : January 28, 2021 10:00 am - 2:00 pm

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : February 2, 2021 10:00 am - 2:00 pm

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : February 3, 2021 10:00 am - 12:00 pm ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

Diversity - Building A Thriving Business Environment

Next Date : February 11, 2021 9:15 am - 5:00 pm This class will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself.

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and atti....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)