Upcoming Webinars & Public Classes
July 29, 202110:00 am EDT - 12:00 pm EDT
August 2, 202110:00 am EDT - 2:00 pm EDT
August 3, 2021 - August 4, 202110:00 am EDT - 10:00 am EDT
August 4, 2021 - August 5, 202110:00 am EDT - 10:00 am EDT
Upcoming Online Classes Communications Skills
ONLINE: Selling Skills ► Into Action
Next Date : August 23, 2021 10:00 am EDT - 2:00 pm EDT
Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....
ONLINE: Emotional Intelligence & Customer Service in Times of Crisis
Next Date : August 24, 2021 12:00 pm EDT - 1:30 pm EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.SESSION Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve proble....
ONLINE: Communicating Strategically
Next Date : August 24, 2021 12:00 pm EDT - 1:30 pm EDT
Communications Skills Online Training ClassCommunicating Strategically Here, you will learn how to “Sell” your ideas to others. Use Action-Benefit Statements to motivate the audience. Practice using language that is understandable and user-friendly. We will cover: Using calls to action (CTA). Speaking in UB4me™, seco....
ONLINE: Leadership & Management Development
Next Date : August 25, 2021 12:00 pm EDT - 4:00 pm EDT
Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity....
Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement