Upcoming Webinars & Public Classes

ONLINE: Improving Customer Service

April 20, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

April 21, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Leadership & Management Development

April 22, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Negotiating Skills ► Into Action

April 26, 202110:00 am EDT - 2:00 pm EDT

Upcoming Online Classes Communications Skills

ONLINE: Executive Presentation Skills

Next Date : May 11, 2021 10:00 am EDT - 2:00 pm EDT

Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This in....

ONLINE: Improving Customer Service

Next Date : April 20, 2021 10:00 am EDT - 2:00 pm EDT

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Introduction to Public Speaking

Next Date : April 21, 2021 10:00 am EDT - 2:00 pm EDT

This is the chance for you to make a difference in how you communicate with others.

Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise mann....

ONLINE: Leadership & Management Development

Next Date : April 22, 2021 10:00 am EDT - 2:00 pm EDT

Leadership is all about effective and clear communications.

This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success. In this class, supervisor....

I received very positive feedback from the Improving Customer Service training attendees and it has been a pleasure working with Improving Communications, so I highly recommend Rich Atkins and his services for the future.

Marinos Stylianou, Ph.D., Director – Field Technical Operations, North AmericaMSC Software Corp.