Upcoming Webinars & Public Classes

ONLINE: Workplace Professionalism (Harassment Learning Program)

July 29, 202110:00 am EDT - 12:00 pm EDT

ONLINE: Advanced Presentation Skills

August 2, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Business Grammar & Usage

August 3, 2021 - August 4, 202110:00 am EDT - 10:00 am EDT

ONLINE: Behavioral Interviewing: Building a Consistent Framework and Process

August 4, 2021 - August 5, 202110:00 am EDT - 10:00 am EDT

Upcoming Online Classes Communications Skills

ONLINE: Effective Business Writing

Next Date : August 9, 2021 10:00 am EDT - 2:00 pm EDT

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....

ONLINE: Executive Presentation Skills

Next Date : August 10, 2021 1:00 pm EDT - 5:00 pm EDT

Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This in....

ONLINE: Improving Customer Service

Next Date : August 11, 2021 10:00 am EDT - 2:00 pm EDT

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Introduction to Public Speaking

Next Date : August 12, 2021 10:00 am EDT - 2:00 pm EDT

Make a difference in how you communicate with others.

Learn how to improve public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly,enabling participants to speak in a concise manner wit....

Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.

Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental