Linguistic Precision = Less Explaining Later “If you want to try a good dish at the restaurant, order the ‘Linguistic Precision.’ It’s not bad!” What does...
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cas...
What's the plural form of "deer"? Do you know how to pluralize correctly? Getting it wrong, and having your error discovered means a loss of credibility. Forming plur...
What To Do and Say On the Phone We all use the phone. But do you realize how important what you say on the phone is when you want to give an excellent Customer Service ...
Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, a...
Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. Thi...
What is an "Epic Fail"? The term, "FAIL" is widely used as an Internet trope where people superimpose the word, "FAIL" on images of the unsuccessful, or that which does ...
When it is appropriate to use abbreviations? When using abbreviations (or contractions, or acronyms), remember that it means that there is less formality in your communic...
Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may thin...