Upcoming Webinars & Public Classes

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

April 19, 202111:00 am EDT - 12:30 pm EDT

ONLINE: Executive Presentation Skills

April 19, 20211:00 pm EDT - 5:00 pm EDT

ONLINE: Improving Customer Service

April 20, 202110:00 am EDT - 2:00 pm EDT

ONLINE: Introduction to Public Speaking

April 21, 202110:00 am EDT - 2:00 pm EDT

All Upcoming Webinars & Public Classes

ONLINE: Effective Business Writing

Next Date : May 10, 2021 10:00 am EDT - 2:00 pm EDT

ONLINE—Effective Business Writing is a 4-hour interactive online course.

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....

ONLINE: Executive Presentation Skills

Next Date : April 19, 2021 1:00 pm EDT - 5:00 pm EDT

Executive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This in....

ONLINE: Improving Customer Service

Next Date : April 20, 2021 10:00 am EDT - 2:00 pm EDT

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Introduction to Public Speaking

Next Date : April 21, 2021 10:00 am EDT - 2:00 pm EDT

This is the chance for you to make a difference in how you communicate with others.

Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise mann....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)