Class Description
ONLINE: Email Etiquette
Front-line communication affects public perception of every company.
The Email Etiquette Course is an interactive, instructor-led course designed to help professionals communicate more effectively and efficiently through email.
This class is perfect for professionals looking to refine their email skills, whether they are new to professional email communication or seeking to enhance their existing expertise. This 2-hour virtual class covers essential topics to enhance email etiquette and productivity.
By the end of the session, participants will be able to organize their ideas more clearly, say what they mean in fewer words, and communicate with confidence. They will become more productive, feel better about their performance, and create a real dialogue with their audience. Better communication means happier customers, both inside and outside the organization.
Attendees will be able to:
- Write clearly. Make a great impression and show off expertise.
- Save time. Be more efficient with writing. Learn to cut down on wasted time and boost productivity.
- Build rapport. Craft concise, friendly messages for both internal and external customers, making the workplace more productive and pleasant.
TOPICS
- Power of Email – Understand why email is a powerful communication tool.
- Clear Messaging – Learn to define the purpose of your email for effective communication.
- Preparation – Discover key steps to prepare before drafting your email.
- Tone and Structure – Master conveying tone, organizing paragraphs, and including the right details.
- Best Practices – Learn about subject lines, CC/BCC use, avoiding all caps, and proofreading.
Register for this class and you will be sent ONLINE login instructions prior to the class date.
VENUE: Online
Register Now
“My team and I recently got the opportunity to spend a few hours with Rich from Improving Communications.
I can be a bit cynical when it comes to a stranger knowing what’s best for a team. Between that, and the fact that this was slated to be a social event, made me unsure of how it was going to go.
Rich knocked it out of the park. We had about 40 attendees and I think he knew us all by name by the end. He had us rooting for each other and working together in ways we’ve never been challenged. He has the ability to think on his feet and create teachable moments from even the most simple, slight opportunities.
That was the event. As for the impact, I feel that I’ve noticed an uptick in our team’s empathy and attention to each other’s needs, time, and work styles. Our leadership has been buzzing with energy and taking a more proactive, forward thinking approach to our day-to-day. It seems our few hours with Rich may have been a shakeup we needed.
Looking forward to future events. I’d encourage any organization to get to know this company. “
Working together in ways we’ve never been challenged.Dave Thompson - Senior Director of Employment & Inclusion, The Nicholas Center