Upcoming Webinars & Public Classes

ONLINE: Advanced Presentation Skills

January 7, 202510:00 am EST - 2:00 pm EST

ONLINE: Business Grammar & Usage

January 8, 202510:00 am EST - 2:00 pm EST

ONLINE: Diversity - Building A Thriving Business Environment

January 15, 202510:00 am EST - 2:00 pm EST

All Upcoming Webinars & Public Classes

ONLINE: Résumé Writing, Networking, & Interviewing Workshop

Next Date : February 25, 2025 10:00 am EST - 2:00 pm EST

Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well.

It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine thei....

ONLINE: Sales Presentation Skills

Next Date : February 26, 2025 10:00 am EST - 2:00 pm EST

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : March 4, 2025 10:00 am EST - 2:00 pm EST

The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....

ONLINE: Emotional Intelligence & Customer Service

Next Date : March 5, 2025 10:00 am EST - 11:30 am EST

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....

ONLINE: Email Etiquette

Next Date : March 5, 2025 1:00 pm EST - 2:30 pm EST

Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

ONLINE: Workplace Professionalism (Harassment Learning Program)

Next Date : March 6, 2025 1:00 pm EST - 3:00 pm EST

ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.

Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....

ONLINE: Advanced Presentation Skills

Next Date : January 7, 2025 10:00 am EST - 2:00 pm EST

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume.

In this interactive virtual session, you'll receive personalized coaching to transform your presentation content and visual aids (typically PowerPoint). Through expert guidance, you'll learn how to: Clearly articulate your purpose, Reduce clutter by minimizing slide text, Design audience-....

ONLINE: Business Grammar & Usage

Next Date : January 8, 2025 10:00 am EST - 2:00 pm EST

Know the rules! Poor grammar shows a lack of attention to detail and ultimately can slow down communications as well as productivity.

Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and ....

ONLINE: Behavioral Interviewing: Building a Consistent Framework and Process

Next Date : January 14, 2025 10:00 am EST - 2:00 pm EST

Learn about behavioral vs. traditional interviewing, and how to incorporate and develop interviewing skills to ensure that you find the right candidate for the job.

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....

ONLINE: Diversity - Building A Thriving Business Environment

Next Date : January 15, 2025 10:00 am EST - 2:00 pm EST

Learn to focus on interpersonal skills, behavior, and environment and how to promote diversity-positive interactions.

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and at....

The Leadership classes have been fantastic. Nothing but rave reviews. Everyone is walking away with learning something.

Our staff loved the Improving Communications Course. They walked away learning a lot. I heard nothing but positives.

Jennifer Pollaci, Director Training and Store RecruitingModell’s Sporting Goods