Upcoming Webinars & Public Classes
May 24, 202210:00 am EDT - 2:00 pm EDT
May 25, 202210:00 am EDT - 2:00 pm EDT
June 1, 202210:00 am EDT - 2:00 pm EDT
June 2, 202210:00 am EDT - 2:00 pm EDT
All Upcoming Webinars & Public Classes
ONLINE: Emotional Intelligence & Customer Service
Next Date : June 21, 2022 10:00 am EDT - 11:30 am EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....
ONLINE: Email Etiquette
Next Date : June 21, 2022 1:00 pm EDT - 2:30 pm EDT
Front-line communication affects public perception of every company.This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....
ONLINE: Communicating Strategically
Next Date : June 22, 2022 10:00 am EDT - 11:30 am EDT
Communications Skills Online Training ClassCommunicating Strategically Here, you will learn how to “Sell” your ideas to others. Use Action-Benefit Statements to motivate the audience. Practice using language that is understandable and user-friendly. We will cover: Using calls to action (CTA). Speaking in UB4me™, seco....
ONLINE: Workplace Professionalism (Harassment Learning Program)
Next Date : June 22, 2022 1:00 pm EDT - 3:00 pm EDT
ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....
Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental