Upcoming Webinars & Public Classes

ONLINE: Diversity - Building A Thriving Business Environment

January 19, 202210:00 am EST - 2:00 pm EST

ONLINE: Effective Business Writing

January 20, 202210:00 am EST - 2:00 pm EST

ONLINE: Executive Presentation Skills

January 25, 20221:00 pm EST - 5:00 pm EST

ONLINE: Improving Customer Service

January 26, 202210:00 am EST - 2:00 pm EST

All Upcoming Webinars & Public Classes

ONLINE: Sales Presentation Skills

Next Date : February 16, 2022 10:00 am EST - 2:00 pm EST

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Selling Skills ► Into Action

Next Date : February 17, 2022 10:00 am EST - 2:00 pm EST

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: ....

ONLINE: Emotional Intelligence & Customer Service

Next Date : February 23, 2022 10:00 am EST - 11:30 am EST

ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....

ONLINE: Email Etiquette

Next Date : February 23, 2022 1:00 pm EST - 2:30 pm EST

Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

Your class was done so well. The entire day went by so fast! The personal stories added a great way to connect “Real World” problems to the text.

Your class was done so well.Andrew Regnier, Executive Chef Zabar's & Co., Inc.