Punctuation provides structure and organization to written language. Has your smartphone gotten you into bad habits where it comes to punctuation? If the answer is yes, t...
So, it is over. You have finally finished the first draft! A quick proofread and you can be done, right? Not quite. Whether you are writing a proposal, a gr...
At a loss for words? How about we share 5 Questions you should ask everyone you meet at your next networking event. Maybe that will help. The last time I went t...
Who are my Internal Customers? An internal customer is someone you interact with in the organization as a regular part of your job. They can be external to the company,...
Where Does It All Go Wrong?! We have all sat in on many sales presentations, and both internally or by an outside solution provider. But it is so obvious when it is j...
Feedback helps speakers understand what strengths they have and any areas of improvement needed. One of the best ways to grow your presentation skills is doing dry r...
The Perception Often, we think of great speakers as people who are personable, funny, and extroverted. Just because you might be introverted, doesn't mean you can't f...
He walked toward me at the end of a productive workshop. Shaking my hand, he asked a familiar question that I often hear after teaching one of our public speaking class...
We’ve all dealt with angry customers. Whether you run a business or just work there, chances are if you’ve ever held a job that deals with customers, you’ve dealt w...