Class Description

Customer Service in Times of Crisis:

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.

In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.

Attendees will be able to:

• Focus on others to project a UB4ME, customer-centered attitude;
• Empower people with respect (acknowledging) and control (offering choices); and
• Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.

Online Format—Emotional Intelligence & Customer Service is a 2-hour interactive virtual class.

Register for this class and you will be sent ONLINE login instructions prior to the class date.