Class Description
ONLINE: Emotional Intelligence & Customer Service
Next Date:August 21, 202410:00 am EDT - 11:30 am EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.
Customer Service in Times of Crisis:
In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
- Focus on others to project a UB4ME, customer-centered attitude;
- Empower people with respect (acknowledging) and control (offering choices); and
- Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.
VENUE: Online
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I couldn’t be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.
Leslie Budnick, Children’s Book Editor