Effective Communication is Empowering.

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THE Blog


How to Prepare for Potential Questions

The presentation is over and you think it went well. But now it is time to ask the dreaded “Are there any questions?” We all know that preparation is key for any pres...

Nick Beggs on Listening

Nick Beggs is an English musician, noted for playing the bass guitar and the Chapman Stick. He is a member of Kajagoogoo and formerly Iona and Ellis, Beggs, & Howard....

An Executive Summary About Executive Summaries

Why Write an Executive Summary? Executives are busy. The Executive Summary will decide if your ideas get attention. It is your chance to tell the reader why they want to ...

Getting Rid of the Rambles

It’s common to get the rambles. Some people do it because they are nervous, and have trouble making concise points. Others will talk too much because they are not ...

Emotional Intelligence

What do selling superstars excellent customer service agents brilliant leaders have in common?   Emotional Intelligence (EI) is the ability to perceive, asses...

A Pre-Presentation Pep Talk

Right before it’s your turn to give a speech, you may be tempted to squeeze in one more practice run of you presentation. You might find yourself reading through noteca...

Customer Exit – Customer Service for the “Goodbye”

We have talked before about the importance of the first impression for a customer that walks IN to your business. But what do you do for the one walking OUT? For the ...

Remember Thy Name

It is said that one of the best ways to build rapport with an audience is by learning their names. Sounds easy, right? Can you remember thy name? Have you ever intro...

What Is a “Bad Attitude”?

Attitude - noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact...