Category: Customer Service

Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands of an airline carrier.

It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer … Read On >

Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.

Creating the right customer service image.

“Service” simply means ”work done for another.“