A first impression takes only seconds to form, and can be very difficult to change. Most importantly, that first interaction will set the tone for any opinion or relationship that may follow. Be prepared.
Category:
Leadership & Management
Making A Great First Impression
Posted by Rich Atkins & filed under Customer Service, Human Resources, Leadership & Management, Networking, Public Speaking.Rapport (Relationship) – The Essential Ingredients of Leadership Development
Posted by Rich Atkins & filed under Leadership & Management.
During leadership development, it is important to create a bond with the people being lead. It is a great way to avoid encountering hostility and resistance.
Guitarist Steve Morse on Listening
Posted by Rich Atkins & filed under Customer Service, Leadership & Management, Music, Networking.
Listening Is a Lot of Detective Work Steve Morse is a guitarist best known as the founder of the Dixie Dregs; and since 1994, the guitar player of Deep Purple. He was briefly a member of Kansas in the mid 1980s. Morse’s career has encompassed rock, country, funk, jazz, classical, and fusion of these musical genres. The … Read On >
Acknowledge – an Important Customer Service Principle
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.
Good Customer Service = Good Information
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
Effective Customer Service means giving people good information so that they know what to do to navigate well in your place of business.
What Do You Need – Leadership Characteristics
Posted by Rich Atkins & filed under Leadership & Management.
If you lead other people (and even if you don’t), there are a number of character traits worthy of attention and development to ensure the best possible relationships with everyone.
Delegation👉 Why do some Leaders try to do everything themselves?
Posted by Rich Atkins & filed under Leadership & Management.
noun del·e·ga·tion \ de-li-ˈgā-shən \ : the act of giving control, authority, a job, a duty, etc., to another person Have you noticed how some Leaders and Managers try to do everything themselves? Have you wondered why? The answer is a four-letter word that begins with “F.” You guessed it correctly – it’s FEAR. Think of … Read On >
Kasim Sulton: One Word—Focus
Posted by Rich Atkins & filed under Leadership & Management, Music, Publications.
Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.
A Good Time with the Mets at Citi Field
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in … Read On >