Category: Leadership & Management

During leadership development, it is important to create a bond with the people being lead. It is a great way to avoid encountering hostility and resistance.

Listening Is a Lot of Detective Work Steve Morse is a guitarist best known as the founder of the Dixie Dregs; and since 1994, the guitar player of Deep Purple. He was briefly a member of Kansas in the mid 1980s. Morse’s career has encompassed rock, country, funk, jazz, classical, and fusion of these musical genres. The … Read On >

Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.

Effective Customer Service means giving people good information so that they know what to do to navigate well in your place of business.

If you lead other people (and even if you don’t), there are a number of character traits worthy of attention and development to ensure the best possible relationships with everyone.

noun   del·e·ga·tion   \ de-li-ˈgā-shən \  : the act of giving control, authority, a job, a duty, etc., to another person Have you noticed how some Leaders and Managers try to do everything themselves? Have you wondered why? The answer is a four-letter word that begins with “F.” You guessed it correctly – it’s FEAR. Think of … Read On >

Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.

It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in … Read On >

Listening is being acutely aware of the information that we receive from not only our auditory sense, but from our internal awareness of being.