Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Empower Your Team with Confident Training Facilitation

Successful companies are built on people, not just products or processes. Investing in employees' growth, especially in confidence and soft skills through ...

Unlocking Life Balance Strategies for a Healthier, Happier You

Life comes at us so quickly, it’s important to find a good balance between work and the rest of our lives. Studies keep showing that being truly productive and happy i...

Impromtu Speaking – What to Say When You Don’t Know What To Say

We’ve all been there – suddenly called on to speak without a moment’s notice. Maybe it’s an unexpected phone call, a surprise question in a meeting, or even just...

The Power of Networking

The Power of Networking: Building Connections That Empower Teams When you hear the word “networking,” you might picture people swapping business cards or adding e...

Love it! Buy it!

Make the sale easy. Making the sale can feel like an uphill battle—but it doesn’t have to. Throughout my career—from my early days in sales to my current role as a ...

Unlock Your Potential: The Power of a Customer Service Audit

Exceptional customer service is key to loyalty and success. However, there are times when some organizations fail to see things from their customers' perspecti...

Simple Ways to Promote Diversity and Inclusion Every Day

Diversity is not just a buzzword—it's a reality we encounter daily. Our workplaces and communities are rich tapestries of different cultures, backgrounds, and perspect...

Everyone IS vs Everyone ARE? The Challenge of Indefinite Pronouns

QUESTION:  Everyone IS vs Everyone ARE -- Which is the correct usage? We'll get to that. Have you ever used words like "someone", "anything", or "nobody" in a...

Email Etiquette

THE NEXT GENERATION: My teenage daughter asked: "Would it be passive/agressive to anonymously send someone the Email Etiquette class book?" I told he...