During an Improving Communications workshop, I asked a question that immediately had hands flying up from participants in the room: “How many of you have ever wanted to...
The message arrived unexpectedly. It was from the VP of Marketing at a global software company. I skimmed the words, then read them again. This could be big—bigger than...
What are your eyes doing during a presentation, or even during a conversation? Think about it. Are they looking down at your hands or your notes?Do they gaze out the ...
At Improving Communications, we ask professional musicians to tell us about their "money maker;" their ability to listen and interact well with others. We ask these gifte...
Being asked to give a toast, whether at a conference, a birthday party, or a wedding, is always an honor. It sounds simple enough - just grab the microphone and say a few...
All choices in communication are of terrific importance. Modern-day shorthand (text-speak) is very useful, and entirely appropriate. (Did that just say what I think it sa...
One of the biggest benefits of hearing someone speak live is the opportunity to meet and greet afterwards. Suddenly, you have access to someone you admire or is an expert...
What is proper Business Phone Behavior? Have you ever made a phone call to a business and gotten the answer, “So-and-so isn’t here right now. Can you call ...
The interview process is where you have the most control over creating your employee roster, so you’ll want to use the process to its best advantage. Behavioral-bas...