Category: Leadership & Management

Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.

It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in … Read On >

Listening is being acutely aware of the information that we receive from not only our auditory sense, but from our internal awareness of being.

Employees don’t all do their best work under the same conditions. Learn how understanding individual productivity styles can help leaders support their teams, improve performance, and create a more effective workplace.

Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.

Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the bigger question is: Does management even know these issues exist? When was the last time you tested your own company’s customer service to experience it firsthand? … Read On >

It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.

Leadership is hard to define.  Ask different people to define leadership management or supervision, and you will get many interpretations, with each person stressing a different area that they deem most important.  To lead well, you need to discover what you see as important in a good leader.     Leadership Management Defined by others: The Collins English … Read On >

By understanding Audience Perception, speakers can adapt their delivery to connect more effectively and ensure their message has the intended impact.