Category: Leadership & Management

How to Give a Colleague Feedback on Presentation

Posted by & filed under Leadership & Management, Public Speaking.
Give a colleague feedback

Feedback helps speakers understand what strengths they have and any areas of improvement needed. One of the best ways to grow your presentation skills is doing dry runs of your speech or workshop in front of an audience of colleagues. So when it’s your turn to observe, the act of giving feedback might feel awkward … Read On >


Why Strong Leaders Make Great Storytellers

Posted by & filed under Leadership & Management.
Strong Leaders

Strong leaders are understanding but assertive, patient while being persistent, and open-minded enough to accept new ideas while focused enough to accomplish finite goals. Strong leaders are compelling, humble, problem solvers with great listening skills. One trait that might be overlooked as a leadership quality is the skill to tell a story. Strong leaders are … Read On >


Good Intentions

Posted by & filed under Leadership & Management.

Three Steps to Welcome Change I looked at my list of things to change in 2018 and realized that less than half of the items on the list had been crossed off. This was supposed to be the year I made big changes. This was supposed to be the year to add more greens into … Read On >


Bullying and Microaggressions in the Workplace

Posted by & filed under Human Resources, Leadership & Management.

Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators.   It is abusive conduct that is: Threatening, humiliating, or intimidating; Work interference — sabotage — which prevents work from getting done; or Verbal abuse. Workplace Bullying… Is driven by perpetrators’ need to control the targeted individual(s). … Read On >


How Can You Be More Assertive?

Posted by & filed under Leadership & Management, Networking, Public Speaking, Sales Skills.

While leading an Improving Communications workshop recently, I asked a question that had hands flying up toward the sky from participants in the room: “How many of you have ever wanted to be more assertive in the workplace but didn’t know how?” To be more assertive was something everyone wanted to work on. But the … Read On >


Jordan Rudess on Listening

Posted by & filed under Customer Service, Leadership & Management, Music.
Jordan Rudess Musician

At Improving Communications, we ask professional musicians to tell us about their “money maker;” their ability to listen and interact well with others. We ask these gifted artists to teach us more about listening so that in business, we can use similar practices to be more successful. Below is what Jordan Rudess had to say … Read On >


Rude Business Phone Antics

Posted by & filed under Customer Service, Leadership & Management.
Business Phone Use

What is proper Business Phone Behavior?   Have you ever made a phone call to a business and gotten the answer, “So-and-so isn’t here right now. Can you call back in 15 minutes?” Do you find anything wrong with that? In a tennis game, when a player hits the ball, the second player hits it … Read On >


Happy New Year from the People at Improving Communications

Posted by & filed under Business Writing, Customer Service, Diversity, Grammar Rules, Human Resources, Leadership & Management.

Well lookie here… the Earth has revolved around the Sun once again! Three hundred sixty-five days have elapsed (or as the cast in the musical Rent would sing, “525,600 Minutes”). A year is a good marker for progress made. Once it’s completed, it all starts again.  Happy New Year.   Two thousand seventeen has been Improving Communications’ best year yet. We owe … Read On >


Listening: One Cohesive Unit (Rod Morgenstein)

Posted by & filed under Customer Service, Leadership & Management, Music, Networking.
Rod Morgenstein

NOTE: As you read, apply Rod Morgenstein’s message of listening to your profession by substituting the discussion of “music” with “work,” and terms related to “musician” with “colleague.” Listening is the practice of being in the moment, in touch with my surroundings, and fully aware that I am part of a creative process that involves … Read On >